Terms and Conditions

General

These terms and conditions will apply to all transactions placed with Sunwood Design whether online, by e-mail, by telephone or by post. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

‘By using this site you are agreeing to these terms and conditions’.

All references to the ‘company’, ‘us’ or ‘we’ will refer to Sunwood Design All references to the customer shall mean the person or business purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL’s owned by Sunwood Design.

Orders & Payments

We are pleased to accept orders by Online transaction (secure server). All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. Orders will not be accepted or processed without a valid payment.

Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty days of your notice to cancel.

Delivery

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All goods are subject to availability and outstanding orders / items can be cancelled at any time unless they are for “bespoke” or “special” order products. In instances where payment has already been made and a full refund given.

From time to time we may have to revise delivery charges. If this is the case, we will contact you within 24 hours to confirm your acceptance of the revision. The order will not be processed or charged until we have you authority to do so.

IMPORTANT NOTE: Please check the contents of your order as early as possible as breakages cannot be addressed unless reported within 48 hours of delivery.

Returns and Exchanges

IMPORTANT NOTE: Please check the contents of your order as early as possible as breakages cannot be addressed within 48 hours of delivery.

We want you to be delighted with every purchase and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please let us know within 14 days. We will exchange or refund the cost of the item(s) apart from lamps, “special” order and “bespoke” products where no exchange or refund is available unless the goods are in some way defective.

As with returning items to a shop, it is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service.

All returned goods must be in a new and unused condition together with original undamaged packaging and a copy of your receipt for a refund/credit to be offered.

To cancel any item either before delivery or within 14 days of receipt, you can e-mail, fax or write to us quoting your order number. You must take reasonable care of the items, retain all original packaging and must not use them. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to Sunwood Design Customer Service department. All goods are returned at your own expense unless the item is deemed faulty or incorrect.

Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty days of your notice to cancel.

If you wish to return any item due to it being faulty, please let us know and send it back to us together with the item in its original packaging, where possible, within 28 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate. If you are in any doubt, please contact our customer service department. We are here to help. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise. Your legal rights remain unchanged.

In the event of any goods delivered by us being damaged in transit or failing to match the items ordered, details must be notified to us within 48 hours of receipt. If we receive no such notification, the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

If you wish to return any item due to it being faulty, please let us know and send it back to us together with the item in its original packaging, where possible, within 28 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate. If you are in any doubt, please contact our customer service department. We are here to help. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. We cannot be held liable for any consequential losses caused by failure of any equipment including costs of electricians or other professionals needed to install or uninstall any equipment. Your local Post Office will be able to advise. Your legal rights remain unchanged.

After the initial 28 days, it is your responsibility to arrange and pay for the return of goods that have become faulty. We recommend that they are sent via an insured and signed-for service.

Acceptance

Once you place an order with us, you will receive an order acknowledgment email stating the items you have ordered. This does not constitute acceptance of your order.

Acceptance is acknowledged when your order has been shipped from our warehouse or suppliers.

Non-acceptance of your order may be due to: being unable to authorise your payment, the product being unavailable, a product pricing or description error.

Copyright and use of our images and videos

Images, videos and text on this site are copyright Sunwood Design. Please contact us if you wish to use one of our images or videos: use of our images or videos without our written permission is theft.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as Act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content

Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Sunwood Design until we have received full payment. Complaints Any complaint or compliment can be sent to our Customer Service Department. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Jurisdiction

Each of the parties to this Agreement irrevocably agrees that the courts of England shall have exclusive jurisdiction to hear and decide any suit, action or proceedings, and/or to settle any disputes, which may arise out of or in connection with this Agreement or its formation or validity and, for these purposes, each party irrevocably submits to the jurisdiction of the courts of England.

PRIVACY POLICY

This privacy policy covers Sunwood Design and its Web site.

You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Cookies are placed / collected to monitor visits but not used to store personal data.

We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g. (registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data in your browser window. All information is collected lawfully and in accordance with the Data Protection Act 1998.

We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.

The type of information that we will collect will include:

Your title and name
Known address
Contact telephone numbers
E-mail address
Order and Payment details

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. They will be sent further information / communication via email only.

Information about you will only be shared or transferred to carefully selected companies with your consent.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. Sunwood Design is not responsible for the policies of any linked third party sites.

Security

Access to information

We will strive to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:

Sending an email to : [email protected]

We will provide you with a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request.

We will require proof of your identity before releasing any data. We will provide the information at a charge of £10.00 payable with your request.

In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.

We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.

If you should have any queries regarding our privacy policy or terms and conditions, please contact or write to us at [email protected]

The contents of this site are owned or licensed to Sunwood Design or are used with permission by the owner. Reproduction strictly by permission only.

How we process data

Sunwood Design is committed to processing its user’s data fairly, lawfully and securely. This privacy policy covers Sunwood Design and its website:

www.sunwooddesign.co.uk

The lawful basis Sunwood Design deems necessary for processing your data will always fall into one of two lawful purposes outlined in the GDPR (General Data Protection Legislation) which are ‘legitimate interest’ and ‘consent’.

Where we use ‘consent’ as lawful basis for processing data, the data is processed in accordance with this privacy policy.

Where we use ‘legitimate interest’ as lawful basis for processing data, we have completed a legitimate interest assessment (LIA) to determine whether it is necessary for us to process the data and process the data in accordance with this privacy policy.

You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

What data to we keep?

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. Where we do collect personally identifiable data it is collected via clearly marked input forms on our websites with appropriate opt-in selections for each user to select their individual contact preferences.

The type of information that we will collect will include:

Your title and name
Billing and Delivery Address
Contact telephone numbers
Company information where applicable
E-mail address
Order and Payment details
Order History

The contents of this site are owned by Sunwood Design or are used with permission by the owner. Reproduction strictly by permission only.

Individuals registering their details or subscribing to receive marketing communications online may do so on the understanding that they are aware of the intended purpose for the collection and processing of data as outlined in this privacy policy. They will be sent further information / communication via email or direct mail.

Storing your data when you use our websites

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whilst using our services, e.g. (registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data in your browser window. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Storing your data for other purposes

If your data is already securely stored for any of the lawful means mentioned above you will have the opportunity to opt-out of any further communication by clicking on any of the clearly labelled unsubscribe links within the content of our campaigns. You can also opt-out by sending such request to [email protected]

Cookies

Cookies are placed / collected to monitor visits but not used to store personal data. For full details of how we use cookies, click here to view our complete cookie policy.

Security

We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that third parties cannot read it. Depending on the browser you use to view our websites, you will find the necessary secure SSL symbol near the address bar which signifies that you’re using the websites using SSL.

We take the security of the data you provide us very seriously. As well as the methods above which ensure your data is collected securely we implement strict measures to continually secure it, prevent any data breach and report any breach to the ICO as soon as it occurs if such a breach occurs.